A midsize mobile carrier keeps records of complaints received from its customers. Complaints for last month are listed in the following table. What percent of the complaints are due to the category Poor coverage? Round your answer to two decimal places, if necessary. Customer Complaints Type of Complaint Frequency Poor coverage 118 Too expensive 99 Extra data usage charges 87 Long customer service wait times 92 Poor tech support 106 Incorrect billing 89 Insurance doesn't cover loss/theft 43 Frequently drops calls 156

To find the percentage of complaints due to the category "Poor coverage," you need to divide the number of complaints in the "Poor coverage" category by the total number of complaints and then multiply by 100 to express it as a percentage. Total number of complaints = Sum of all frequencies Total number of complaints = 118 + 99 + 87 + 92 + 106 + 89 + 43 + 156 Total number of complaints = 890 Now, calculate the percentage of complaints due to "Poor coverage": Percentage = (Number of "Poor coverage" complaints / Total number of complaints) * 100 Percentage = (118 / 890) * 100 Percentage ≈ (0.13258427) * 100 Percentage ≈ 13.26% So, approximately 13.26% of the complaints are due to the category "Poor coverage." Rounding to two decimal places, the answer is 13.26%.